Communication

always open for business

For the ever emerging, changing and evolving environment around the twenty-first century ‘enterprise workspace’- collaborative communication is a must-have. It is getting increasingly difficult to define a ‘workspace’ for the manager/enterprise worker who has to attend numerous meetings in various destinations, attend cross-border calls etc. while managing her own people. Unified Communication is changing the working experience by collaborating human communication through devices/artifacts such as- instant messaging, telephony, video conferencing, data sharing , voice mail, e-mails, SMS etc.

Introduction

Introduction

GPIT is providing Unified Communication solutions to allow IT to deliver the new collaborative workspace. With the ever-changing concept of ‘office & workspace’- we meet the high demand and rapidly emerging face of unified communication for the enterprise with state of the art applications and shared services that provides superior collaboration experience regardless of device, content, location and interaction style.

Value proposition

GPIT is offering a wide range of communication and collaboration solutions designed for the new workspace including

  • Conferencing
  • Messaging
  • Enterprise social software
  • IP Telephony

GPIT Implementing the UC solutions considering the user experience across multiple devices and applications – including

  • Windows
  • Mac
  • iPhone
  • iPad
  • Android
  • Nokia

GPIT has Integration experience and capacity into

  • Microsoft Sharepoint
  • MS Exchange
  • Active Directory
  • and other host system applications
  • GPIT’s strong operational and maintenance support team ensure better operational excellence which will increase your operational efficiency as well as productivity.
  • GPIT has strong partnership with industry leaders which ensure state of the art technology as well as better return on investment.

Current offerings

A. Contact Center Solutions

GPIT offers open standard contact center solution architecture for multi-channel interactions with its unified application suite for every aspect of the customer experience. GPIT offers SIP based application suite that integrates all the required solutions for contact center requirements. GPIT provides the following services for Contact Center:

  • Integration with Core System
  • Implementation Service
  • Project Management
  • Support Service

Basic Solution Component

  • Unified Communication Solutions
  • Automatic call distribution (ACD)
  • Agent Desktop Application
  • Voice Portal / IVR Self-service
  • Voice Recording
  • Basic Reporting

Advanced Solution Component

  • Workforce Optimization
  • Screen Capturing
  • CRM Integration
  • Middleware Integration
  • Unified & customized reporting

B. Unified Communication Solutions

  • IP Telephony Solutions
  • Audio/Video Conferencing
  • Email Solutions
  • Instant Messaging Solutions

Partners

Partners

  • Cisco
  • Avaya
  • Huawei
  • IBM
  • Microsoft
  • Drishti-Soft